Order Processing Times
We currently follow a print on demand structure so every item is made after you purchase it. Please allow 2-7 days for fulfillment time of the items in your order.
We use a variety of carriers like USPS and DHL so shipping times will vary on location. On average please allow 5-8 days for delivery. Deliveries to Japan will vary and take longer.
Tracking numbers will be uploaded automatically after your order has been created and packaged. Please allow up to 24 hours after completion for tracking numbers to upload.
If you still have not received your tracking number past that period, please contact us at firstname.lastname@example.org.
Plusfivehorsepower is not liable for the physical delivery of packages, nor are we responsible for stolen or mishandled packages.
Please contact the chosen shipping carrier for more information about the whereabouts of your package.
To prevent stolen packages please do not leave them outside on your front door or porch and be present on the estimated delivery day.
Currently at this time we only accept orders from the United States (excluding the Virgin Islands), Canada, and Japan.
Our built in fraud detection system will automatically flag orders that it suspects is fraudulent and we will automatically cancel those orders. To prevent this from happening, please have matching shipping and billing addresses and place your order within your country.
Thank you for your understanding.
If you think our system has made a mistake, please contact us at email@example.com.